The Customer Rules by Lee Cockerell is a great reminder of how to cultivate excellent customer service relationships.  Through Cockerell’s career in the hospitality industry, most notably his years with Disney, he has put together 39 essential rules for winning, keeping, and satisfying customers in a way that translates wellContinue Reading

  I think I might officially be a Chick-fil-A leadership book addict.  I LOVE everything that they put out in regards to creating culture and servant leadership.  It’s My Pleasure by Dee Ann Turner was an excellent read full of information about cultivating and keeping talent while developing a cultureContinue Reading

“Regardless of context or the company you keep, you are the most important person in your own learning.  Your organization or team or boss might support or stifle feedback.  Either way, they can’t stop you from learning.  You don’t have to depend on your annual review or your boss’s willingnessContinue Reading